Privacy Policy

A-Will-According-to-the-Law

Introduction

Restful Wills is a trading name and style.

Restful Wills has an address at 29 Otterfield Road, West Drayton UB7 8PE

t: 07947625286

e: info@restfulwills.co.uk

This company highly appreciates the importance and need for privacy and security. All reasonable steps will be taken to protect the security on our website and the data and documentation you provide to us

How Information About You is Used:

To enable us to provide services for you and only for that purpose unless you consent or ‘opt in’ by signing the relevant part of the client care letter/Letter of Engagement we provide to you to allow ourselves to pass on your details to specific organisations which are stated therein (not general companies who advertise services which are not related to our business).

Your information helps us to give you advice on products and services we can offer. Your service is enhanced in this way. In the first instance it is only our company that sees your information.

Your information is not passed to others including other companies by us unless it is with your consent. We may use your information to contact you about other services we can provide for you. Information provided is used to also update your records with us.

We store all information you have provided, including information provided on forms you complete on our website which can include what you have browsed on our website. Our server like nearly all web servers logs each page that is downloaded from our site.

We ask for your home, mobile phone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you about relevant products or services, to contact you if there is a problem with the service requested, or for any genuine reason. We may call, text or email you. This can include the use sensitive personal data collected in respect of one product to market another appropriate product to you providing you have consented to the same.

When you provide requested data you consent to us using that data for administrative purposes. You have the option to decline to receive further marketing information from us. If you wish to exercise the opt-out of receiving information about further services we can offer please write to us on the address provided.

You may opt in or out by ticking the option on the Client Care Letter/Letter of Engagement you receive.

Due to the Data Protection Act 1998 security procedures in the storage and disclosure of information you have given to us is followed.

When you provide a work email address we will not be responsible for third parties having access to any correspondence sent to you.

To assist us in preventing fraud and money laundering, your details may be submitted to fraud prevention agencies and other organizations where your records may be searched.

Your information may be shared with third parties to comply with the law. This may be to protect this company or the rights of others in relation to property or safety.

In the event of phone calls from you, we also reserve the right to ask security questions to satisfy ourselves that you are who you claim to be.

To keep your information secure and to reduce the risk of unauthorised access to your information we may use some of your information to authenticate you when using the website.

Length of Time Information Held

Due to the nature of the business we keep information and documentation about you for 6 years after your death or 6 years until after we are informed the legal documents provided for you have been revoked. This will depend on being informed by your representatives that this has taken place Your representatives may want/need information about services or documents provided for you after you are deceased.

Your contact details for the purpose of sending you marketing information and/or passing your contact details to third parties will be kept until your consent for that specific purpose is withdrawn, if given.

Information is kept in respect of complying with the Law.

Amending and Retaining your Information and Details:

Please inform us of any changes in your details or information. Without this we may not be able to contact you when the need arises or provide you with a necessary service.

You have a statutory right of access to accessible personal and/or sensitive personal data that we hold about you. You can request a copy of the information we have in relation to you at a charge of £25. This will include a copy of documents that have been provided to you.

Website Cookies

Cookies are text files created and saved to the hard drive of your computer (any device from which internet access can be gained from) when you use a certain website.

Our website uses ‘cookies’ which can relate to the individual time you use the website or be cookies that stay on your computer until you delete them.

You may control cookies by using relevant settings on your computer.

Cookies can be deleted from your hard drive and you will have to follow instructions in relation to your specific computer/application. These can be obtained from the internet or from the company from whom you purchased your computer or application.

You may accept, view or delete cookies on your device. To learn more you can use the link www.allaboutcookies.org

Cookies which advertise items by other companies are not put onto our website by us but may appear on your computer due to the settings on your computer or an application that is on your computer.

Other applications or websites do have cookies which target and advertise items from other companies which track your browsing history. They can then continue to appear when you browse the internet. This company is not responsible for such internet content that may appear on your computer.

The common server applications are Internet Explorer, Safari, Firefox and Chrome (by Google) Information and how to deal with cookies can be obtained from those applications themselves.

Respective companies who make computer devices also provide information on how to deal with cookies and have websites which can assist you in the process.

Links to Other Sites

Our website includes links to other sites. We are not responsible for the privacy practices or, site content, or the services on offer on any other website or link.

Your Consent

Before you provide data or information to us we will try to make it clear why we need it. If sensitive data or information is required we will obtain your consent first.

Otherwise, by providing us with information, either orally or in writing, or by using our website, you consent to the collection, use and processing of the information we obtain from or about you as a result of our dealings with you to provide and send you information about services that we believe may be of interest to you.

A client can properly give the consent of their spouse or partner over the phone or via the website providing the client confirms they have permission to do so. If the consent is written, the spouse or partner must independently endorse such consent.

Changes to the Privacy Policy

If we change our privacy policy we will update the website by posting any in order that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.